SAP programmes our founder has delivered.

The group had grown quickly from multi-brand stores into hypermarkets across three countries. Pricing and promotions sat outside the ERP, store sales were reconciled by hand, and each format sold in its own way: store, concession tenant, employee, door delivery and wholesale sales, plus transfers between stores.

• One SAP organisation structure for more than 20 companies, with retail and intercompany channels
• Central pricing and promotions in SAP (mix-and-match, multi-buy, slab discounts) sent to the POS, with a gross margin check before launch
• POS sales and tenders brought in through aggregated IDocs and checked in a reconciliation screen before posting
• Standard SAP flows for tenant, employee, door-delivery and wholesale sales and store transfers

One master record shared by every department, so data was entered once and report reconciliation dropped sharply. Store sales posted daily only after sales and tender totals matched, and promotions were planned centrally with their margin impact visible.

A fast-growing duty-free business ran stores and bonded warehouses in many countries, each with its own currency and rules. It sold to very different customers, from travellers and diplomats to ship chandlers, bonders, NGOs and traders, through store, bulk and in-flight channels.

• A regional SAP organisation structure covering 13 country sales organisations
• Store cash and credit sales and returns, bulk sales to trade and in-flight duty-free sales
• Consignment and hire-purchase (instalment) sales processes
• Retail prices calculated with the SAP Price Planning Workbench for POS sales
• Customer groups for each duty-free customer type, and bonded warehouse and distribution centre processes

One SAP IS-Retail template for duty-free operations across the region. The template was later rolled out to further locations.

The group had run SAP ECC since 2008, but many modules were under-used because of earlier implementation gaps and training issues. It wanted one integrated platform for restaurants, production, distribution, HR and procurement, with near real-time data for decisions.

• Full S/4HANA scope: FI, CO, real estate, treasury, MM, SD, PP, QM, EWM, TM, PM and PS, with OpenText
• Master data governance with SAP MDG, HR on SuccessFactors and source-to-pay on SAP Ariba
• NCR POS integration for consolidated sales, settlements, transfers, waste, consumption and cost of goods
• Integration with the delivery fleet, contact centre and time and attendance systems
• A HANA Cloud data lake and SAP Analytics Cloud for planning, analytics and a digital boardroom

A signed-off charter set the scope, governance, plan and risk controls for a multi-stream programme, with the aim of removing duplicate data entry and giving management near real-time figures.

Service calls were written on notepads and warranties tracked in spreadsheets. Repair items and their deliveries could not be traced, and because warranty status could not be checked, most repairs were done free of charge.

• Service notifications logged by the call centre, with the warranty checked during the call
• Each sold item recorded by article and serial number, with its warranty set at the time of sale
• Repair orders that track every item in and out of the service centre
• Service orders recording spare parts and labour, billed through resource-related billing
• Clear processes for replacements, credit notes, using spares from new stock, and on-site repairs

Warranty status confirmed on the first call, every repair item traceable at all times, and chargeable repairs billed consistently.